Booking Conditions for Buttercombe Barton near Ilfracombe

General

Your booking contract is between you and the Owners of Buttercombe Barton Holiday Cottages. Buttercombe Holiday Cottages are owned and operated by Tony & Philippa Stafford, Buttercombe Barton, West Down, North Devon EX34 8NU.

Duration and Times of Rental

Rentals are for a maximum period of four weeks and commence at 3pm on the first day and end at 10am on the day of departure.

Payment

If the booking is made more than twelve weeks before the start of the Holiday, a deposit of 25% is payable. The balance must be paid twelve weeks before the start of the Holiday (the Due date). Failure to pay the balance by the Due date will forfeit the booking and the deposit. Full payment is required if booking the Holiday twelve weeks or less before the start date.

Changing a Booking

The dates of the Holiday may be changed providing the alternative dates are available. However, changing a booking within six weeks of the start of the Holiday may be subject to a cancellation charge (see below).

Cancellation

Whilst we will try to rebook your dates, we reserve the right to make the following cancellation charges.


0 - 13 days : 100% of the rental cost
14 - 27 days : 75% of the rental cost
28 - 41 days : 50% of the rental cost
42 days or more : Deposit
To avoid these costs we would urge you to ensure you have adequate holiday insurance.

Method of Payment

Payment may be made by card, cheque or electronic bank transfer. Please call us for details on 0845 680 5431. VAT is not payable.

Overseas Bookings

Guests may pay in Sterling by cheque drawn on a UK bank or by international electronic transfer. Any additional charges incurred in payment will be passed on to the Guest.

Eligibility

Bookings will not be accepted from groups of single people under the age of 25.

The Guest’s Obligations

The Guest agrees to pay for any losses or damages to the property by the Guest or a member of their party (excluding fair wear and tear) unless such loss or damage can be recovered under our insurance policy.
To take good care of the property and to leave in a clean and tidy condition at the end of the Holiday.
Not to exceed the the total number of people stipulated.
Not to cause an annoyance or become a nuisance to occupants of adjoining properties.
Not to smoke or allow others to smoke inside the property or within the grounds.
Allow the Owner's and their employees reasonable access to the property.

Pets

Pets are not permitted.

Suitability

Health & Mobility: The property summary details aim to give accurate descriptions of the properties. Should there be any specific health or mobility difficulties which may affect a party member, we request that this is pointed out at the initial reservation stage so the suitability of the property can be established.

Rural Life and Safety: The owner accepts no responsibility or liability in connection with the suitability or non- suitability of the property for the signatory or the persons listed on the booking form. The renter accepts that the property is situated in a rural area and is affected by local country pursuits, including but not limited to animal noise, grass cutting and ancillary agricultural noise which may be experienced. The existence of natural flora and fauna at the property means that insects and other wildlife are not uncommon and the signatory and those persons listed on the booking form acknowledge the rural nature of the property.

Non availability of Property

If for any reason beyond our control, the property is not available or becomes unsuitable for holiday letting, all rent and charges paid in advance by the Guest will be refunded.

Liability

We accept no liability for any accident, damage, loss, injury, expense, or inconvenience whether to person or property which you or any persons may suffer or incur that arise out of the rental or is in any way connected with the rental.

Website information

The Owner aims to ensure that information is accurately conveyed on the website. Any changes to the property and its facilities will be notified to you as reasonably practical. We cannot accept responsibility for any changes or claims to the area amenities mentioned on our website.

Complaints

Any complaints must be notified in the first instance to My Holiday Marketing immediately so that they can investigate the circumstances and take any necessary action. In no circumstances can compensation be made for any complaints that are made after the date of departure, or where your have denied or prevented us or our agents the opportunity to try to put matters right during the bookers stay. Contact details can be found on the contact page

Damage

Occasionally accidents do happen and any losses must be paid for. The property will checked and cleaned before arrival but if you have any difficulties please contact our agents, whose details will be in the property. Should you find on arrival any damage or non-working items you will notify our Property Manager or us immediately so that matters can be rectified.

Lost property

We cannot accept responsibility for any items you leave behind in the property after your holiday, but if you contact our booking managers at My Holiday Marketing, they will notify us and we will endeavour to locate the lost item(s)
If lost property is found, we will inform you and agree the means to return it. We reserve the right to deduct the cost of returning lost property from the Security Deposit.
Any unclaimed items will be disposed of after two weeks.